We do not store sensitive information such as debit/credit card details but we do share necessary information with the likes of sage pay or other payment software in order to process orders and payments. Any outside material or companies we use are all verified and secure.
We will from time to time share information with shipping companies to allow product delivery. We only share necessary information with other organisations if it is in line with the customer’s needs; for example pallet delivery to an address is going to require us to share such data with one of our trusted courier services. Again, all outside companies we use are verified and secure. On our couriers’ websites we have the option to store customers’ names/addresses/emails to allow quick delivery for regular shipments. We will sometimes use this service if we feel like both ourselves and the individual will benefit from it. If you wish not to have any information stored in this way, please contact us via telephone or email to let us know.
We will only ever share information for legitimate reasons. We may also have to share information if it is for legal reasons or to cooperate with law enforcement.
As a company we do not sell information to third parties.
Sales & Marketing
Any personal data we hold in our system isn’t for any other purpose other than for our own use to ensure we are giving customers the best possible experience for them. Personal information we store includes names, addresses, contact numbers, fax, email s and job positions. We only keep data for as long as it is required and/or for as long as the individual requires us too.
Keeping In touch
We aim to update our data base every 6 months so occasionally we may contact individuals to check information and give them the chance to inform us of any changes. We contact individuals via telephone, email and direct mail.
We do not give out any personal information like addresses or bank details over our public social media platforms nor do we encourage any personal information being given to us via social media unless it is done privately. However we do not encourage sensitive-personal information such as bank details to be passed through social media publically or privately. Sometimes we may share profile names for example peoples Facebook names on our Facebook page in line with our competition T&C’s to announce the winners of our regular competitions.
As a company we may send emails out to our data base but give individuals the option to unsubscribe if they wish to do so.
Website / What we collect
We may collect the following information:
- Contact information including email address.
- Demographic information such as postcode, preferences and interests.
- Other information relevant to customer surveys and/or offers.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.